Commercial Aviation Services Management
The Commercial Aviation Services Management program at the Vietnam Aviation Academy spans four years, offering in-depth knowledge in commercial aviation services, customer experience management, and passenger services at airports. Students are equipped with communication skills, foreign languages, technology, and critical thinking, preparing them for management positions in airlines, airports, and related businesses. The program includes 120 credits, opening wide career opportunities in the aviation industry.
General objective
The general objective is that, upon graduation, learners will possess specialized knowledge and skills in the field of commercial aviation services. They will also have the autonomy and personal responsibility to effectively apply acquired knowledge in practice within businesses, organizations in the aviation and tourism sectors, as well as in relevant state management agencies.
Career Opportunities After Graduation
Graduates of the Bachelor's program in Commercial aviation services Management will have the foundational knowledge and skills needed to take on various roles in tourism, aviation, and related service industries. Potential career positions include:
• Aviation Services Specialist: Manages and provides direct services to passengers, including airport assistance, customer experience management, and enhancement of service quality.
• Non-Aviation Services Specialist: Handles auxiliary services that support aviation activities.
• Commercial and Market Development Specialist: Responsible for business operations in the aviation or aviation tourism sectors, including ticketing system management, commercial operations, event organization, and supporting marketing activities.
• Aviation Safety and Quality Management Specialist: Ensures compliance with safety regulations, monitors and implements safety improvement measures, and optimizes quality management processes within the aviation industry.
• Lecturer and Researcher: Engages in teaching and research at educational institutions and research centers focused on commercial aviation services, contributing to knowledge development in the field.
• Entrepreneur/Independent Business Manager: Manages and operates independent business ventures focused on commercial aviation services and tourism, building sustainable and innovative business models.
• PLO2: Analyze management, business, and technology trends; market demands; and organizational resources by utilizing concepts, theories, models, and approaches from tourism and aviation service sectors.
• PLO3: Assess the impact and importance of various factors in the business environment, diversity, and globalization on organizations and decision-making in tourism and aviation services.
• PLO4: Propose strategies and plans to operate commercial aviation services effectively, benefiting businesses, customers, communities, and society.
• PLO6: Proficiently use English in global business settings (minimum level 3/6 on the six-level language proficiency framework). Master office software, IT applications, and industry-specific systems in aviation to address work-related issues.
• PLO7: Plan, organize, implement, and effectively coordinate resources in various aviation commercial service management activities within simulated and hypothetical scenarios.
• PLO8: Display a high level of proficiency in professional technical skills.
• PLO10: Possess self-direction, adaptability to diverse work environments, continuous learning for professional development, a strong sense of purpose, social responsibility, and professional ethics.
GRADUATION REQUIREMENTS
To be eligible for graduation, students must meet the conditions specified by the current credit-based Undergraduate Training Regulations of the Vietnam Aviation Academy:
• At the time of graduation consideration, students must not be under criminal investigation or facing disciplinary actions at the level of academic suspension.
• Students must complete all required courses specified in the undergraduate curriculum for their major, with no outstanding courses, and achieve a cumulative GPA of at least 2.00.
• Must possess a National Defense and Security Education Certificate.
• Must possess a Physical Education Certificate.
• Must have a Certificate of Participation in the Student Orientation Week.
Foreign Language Proficiency: Graduates from the Tourism and Travel Service Management program at the Vietnam Aviation Academy must meet the minimum language proficiency requirements specified for each major. For the Travel Management specialization, students must achieve at least Level 3 according to Circular No. 01/2014/TT-BGD&ĐT on the six-level Foreign Language Proficiency Framework for Vietnam or a minimum TOEIC score of 500 or an equivalent international certificate recognized by the Academy.
Information Technology: Must possess a Basic Information Technology Application Certificate as specified in Circular No. 03/2014/TT-BTTTT dated March 11, 2014.
Degree Awarded Upon Graduation
Graduation Title: Bachelor
Bachelor of Tourism and Travel Services Management
Training Program Structure
Total Credits Required: 120 credits (excluding Physical Education, National Defense Education, and soft skills courses), with the following breakdown:
1.1. Political Theory (11 Credits)
1.2. Natural Sciences, Social Sciences, and Humanities (2 Credits)
1.3. Foreign Language (12 Credits)
1.4. Physical Education (non-credit)
1.5. National Defense and Security Education (non-credit)
2.1. Foundational Industry Knowledge (25 Credits)
2.2. Industry-Specific Knowledge (23 Credits)
2.3. Specialized Knowledge (39 Credits)
2.4. Internship and Thesis/Capstone Project (8 Credits)
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